I am so incredibly dissatisfied with 5 Star Taxi and Limo Services. On Monday, I had scheduled a driver to pick me up from JFK Airport. This driver caused me more stress and problems when I didn't need any more unnecessary stress or problems which is why I hired this service to begin with. A close friend to my family had just passed away.
I didn't feel safe in the car due to his irrational behavior & his driving to even ask him to make a stop... so I could finally use the bathroom.... I felt like if I had asked to use the bathroom he wouldn't have waited for me and even more concerning I didn't know what would happen to my luggage in the car.
Excellent service. Polite drivers.
I then had to hire a man that worked at JFK to help me with my bags to attempt to find this driver from 5 Star Taxi & Limo Service. I was traveling alone.
I needed a cab to the airport and called 10 hrs prior to arrange for a ride. My flight was cancelled and I called to cancel my ride shortly before pick-up. Though they have a 24 hour cancellation policy that they honorably enforce, both the dispatchers and the owners called me personally to discuss my unusual circumstances to ensure that no one was penalized.
Quality customer service from the owner himself!
This "limo" service is terrible. Lincoln town car was all beat up and dented. Car smelled like pure perfume I could not even breath. The smell was so bad that it burned my eyes and set off my allergies. Luckily I pack Allegra D for situations like this. Otherwise I would have been sneezing my whole plane ride.
Let it be known that I have even tried rectifying my problem with the manager- I called right away the day this took place- this past Monday. I was assured he would speak to the driver- and that he would call me right back. He did not call me right back. It is now Saturday and I made another phone call to him and the problem is still not rectified.
This business is professional and appropriately personal. I can ensure they care greatly about their customers' experience and I appreciate their kindness, diplomacy, and fairness.
While other drivers had people's names written down and we're waiting for their clients in a clear appropriate area- I was told by the driver- to go find him. Even though I made it clear- I had over sized bags with me (I was physically unable to) and the driver would not compromise to help find me.
Great customer service. Great rates. I usually use 5 Star Taxi to go from JFK to West New York , NJ . My favorite driver Jazz . She is always on time and provided us with a pleasant and safe trip .
If this wasn't enough- the driver from 5 Star Taxi and Limo Services continued to be rude and disrespectful to me. I got into the car and it was an 85 degree day and the windows were down- I asked for the AC to be put on and the AC did not even work properly. I was still sweating and very uncomfortable.
5 Star Airport Taxi Limousine Service is a US Point Of Interest based in Lyndhurst, New Jersey. 5 Star Airport Taxi Limousine Service is located at 286 Kingsland Ave, Lyndhurst, NJ 07071, USA.
Please contact with 5 Star Airport Taxi Limousine Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find 5 Star Airport Taxi Limousine Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.